Privacy Policy

BurbleBox respects your privacy and is committed to protecting the information you share with us.

1. Information We Collect

When you use BurbleBox, we may collect:

• Name
• Email address
• Delivery address
• Phone number (if provided)
• Information about your child, including age or developmental stage
• Order history
• Customer support communications

Payment information is processed by third-party payment providers such as Stripe. BurbleBox does not store full credit card numbers on its own systems.

2. How We Use Information

We use information we collect to:

• Process orders
• Coordinate deliveries and returns
• Provide customer support
• Personalize toy recommendations and box selections
• Improve our products and services
• Measure and improve advertising performance
• Prevent fraud and abuse
• Comply with legal obligations

3. Sharing Information

We do not sell customer personal information.

We may share information with trusted service providers that help us operate BurbleBox, including:

• Payment processors
• Email delivery providers
• Website hosting providers
• Analytics providers
• Delivery and logistics partners
• Advertising and marketing platforms, including Meta (Facebook/Instagram), for the purpose of measuring ad performance and reaching potential customers

These providers receive only the information reasonably necessary to perform their services.

4. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

5. Children's Privacy

BurbleBox's website and services are intended for use by parents and caregivers, not children.

We do not knowingly collect personal information directly from children under 13.

Information about a child's age or developmental stage is collected from the parent or caregiver solely to provide age-appropriate products.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

7. Your Choices

You may contact us to:

• Update your information
• Correct inaccurate information
• Request deletion of certain information
• Ask questions about how your information is used

Some information may be retained where required by law or for legitimate business purposes.

8. Third-Party Services

Our website and services may contain links to third-party websites or rely on third-party services. BurbleBox is not responsible for the privacy practices of those third parties.

We use Microsoft Clarity to understand how visitors interact with our site. Clarity records anonymized session replays, including mouse movements, clicks, and scrolling behavior, to help us identify and fix usability issues. Input fields containing personal information are masked and not captured. You can learn more about how Clarity handles data at microsoft.com/en-us/clarity/privacy.

We use the Meta Pixel, a tool provided by Meta Platforms, Inc., to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel collects information about your visits to our site — such as pages viewed and actions taken — and may associate that information with your Facebook account if you are logged in. This data is used to understand how people interact with our site after seeing our ads, and to help us reach people with relevant advertising. You can learn more about how Meta uses this data and manage your ad preferences at facebook.com/privacy/explanation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.