Member Terms & Conditions

Welcome to BurbleBox. By using our website, placing an order, or using our services, you agree to these Terms.

1. About BurbleBox

BurbleBox is a toy rental subscription service. We curate and deliver kits of natural wooden, silicone, and rubber toys matched to the age range and developmental stage you indicate at signup, and currently serve select areas of the San Francisco Bay Area through local delivery. Toys are loaned to you for use during your subscription period and must be returned when your kit is swapped or your membership ends. You are not purchasing the toys, except for any toy you separately choose to buy through our “Keep This Toy” option (Section 12).

2. Eligibility

You must be at least 18 years old to place an order or use our services.

3. Rentals and Ownership

All toys, materials, containers, and other items provided by BurbleBox remain the property of BurbleBox unless explicitly stated otherwise (see Section 12 for purchased toys). Customers receive temporary use of rented items for the duration of their rental period and agree not to sell, transfer, or intentionally damage rented items, or modify, paint, sand, or refinish them in any way.

4. Your Responsibilities

By completing your reservation, you agree to:

• Use toys only with children of the appropriate age as indicated on each toy and in your kit guide.
• Supervise children during play at all times. No toy eliminates the need for adult supervision.
• Inspect toys before each use. Contact us immediately if you notice any damage, breakage, sharp edges, loose parts, or any safety concern. Discontinue use of any toy that appears damaged or unsafe.
• Return all toys in the same condition as received, accounting for normal wear.
• Keep toys away from pets and conditions that could cause damage, including soaking in water, exposure to extreme heat, or prolonged sunlight.
• Notify BurbleBox promptly if your household experiences a contagious illness (including but not limited to stomach viruses, RSV, COVID-19, or similar) while toys are in your care, so we can apply enhanced sanitization protocols upon return.
• Not use toys for any purpose other than age-appropriate supervised play.

5. Toy Safety, Age-Appropriateness & Advanced Kit Selection

All toys are selected based on the developmental age indicated during signup. Members are solely responsible for ensuring toys are used under continuous adult supervision and only by children within the recommended age ranges indicated on the toy or in the kit information provided by BurbleBox.

The activity suggestions included with your kit are general play ideas, not individualized developmental, therapeutic, or medical advice for your child. BurbleBox does not diagnose, treat, or make individualized recommendations about your child's development.

If you choose to proceed with a kit selection that is more advanced than BurbleBox's standard age recommendation for your child, you acknowledge and agree that this selection is based entirely on your own independent assessment of your child's developmental readiness. BurbleBox relies fully on the parent or caregiver's judgment in these instances. By completing your reservation, you agree that BurbleBox is not liable for any injuries, claims, or incidents arising from the use of toys selected outside of our standard recommended age brackets.

BurbleBox sources toys from reputable manufacturers representing compliance with U.S. toy safety standards (including ASTM F963 and CPSC regulations). However, manufacturer compliance does not guarantee against all risk. BurbleBox is explicitly not responsible for injuries resulting from:

• Use by children outside the indicated or intended age range.
• Failure to properly supervise children during play.
• Use of a toy after damage, breakage, or visible wear has occurred.
• Any unauthorized modification or alteration of a toy by a member.

6. Sanitization & Inspection Standards

BurbleBox cleans, sanitizes, and inspects every returned toy before it is prepared for a new family, following a documented internal procedure (SOP-001). All cleaning products are non-toxic, fragrance-free, and infant-safe, selected in accordance with EPA Safer Choice program criteria. Cleaning methods are material-specific and follow manufacturer care instructions. Any toy that fails inspection is permanently retired from circulation. Records of every cleaning and inspection are maintained for a minimum of 3 years. The full procedure is available to members upon request.

While BurbleBox maintains rigorous sanitization standards, we cannot guarantee the elimination of all pathogens or allergens.

7. Recalls & Safety Notices

BurbleBox actively monitors the U.S. Consumer Product Safety Commission (CPSC) recall database and manufacturer safety communications. If any toy in active circulation becomes subject to a CPSC recall, voluntary withdrawal, or safety notice:

• We will contact you promptly via the email address on file.
• We will arrange immediate retrieval of the affected toy at no cost to you.
• You agree to discontinue use of the toy immediately upon receiving a safety notice from BurbleBox.
• BurbleBox will not re-circulate any recalled or withdrawn toy.

You may also independently check for recalls at recalls.gov. BurbleBox is not liable for injuries caused by a recalled toy where we have provided timely notice and the member continued use after that notice.

8. Delivery, Swaps & Returns

BurbleBox provides local delivery within our service area. Estimated delivery timelines are provided for convenience but are not guaranteed. Customers agree to make reasonable efforts to facilitate scheduled deliveries, pickups, and exchanges. Instructions for swaps, returns, and future deliveries may be provided through email, text message, or your order page.

As an alternative to courier delivery, customers may choose to pick up and return their kit in person, free of charge, at one of BurbleBox's scheduled pop-up events, subject to event availability. Courier delivery carries an additional fee disclosed at checkout.

You may request a swap or end your service at any time. Toys must be returned within 7 days of requesting a swap or ending your service. You may keep your kit for up to 2 months from delivery.

9. Cancellations and Refunds

Orders may be canceled for a full refund prior to delivery. After delivery, refunds are considered on a case-by-case basis. BurbleBox reserves the right to refuse service, cancel orders, or issue refunds at its discretion.

10. Normal Wear, Damage, and Loss

We understand that children's toys are meant to be used and enjoyed. Minor cosmetic wear, teething marks, scuffs, scratches, and ordinary use by children are considered normal wear and tear and do not result in additional charges.

• Damage beyond normal wear (broken parts, deep gouges, staining, material damage from soaking or heat): we will notify you before any charge and may charge up to the wholesale replacement cost of the affected item.
• Lost or unreturned items: you will be charged the wholesale replacement cost of the item(s) if not returned within 14 days of a scheduled return date.
• Toys damaged due to illness exposure where BurbleBox was not notified may be subject to replacement charges.

We will always contact you before charging anything.

11. Payment

Payments are processed securely through third-party payment providers, including Stripe. By submitting payment information, you authorize BurbleBox to charge the applicable fees associated with your order. BurbleBox does not store full payment card information on its own servers. Sales tax may apply where applicable.

12. Purchasing a Toy From Your Kit (“Keep This Toy”)

If your family falls in love with a toy, eligible items in an active kit may be purchased to keep permanently through the “Keep This Toy” option on your order page. This is a separate, optional purchase and does not change the rental nature of the rest of your kit.

• Pricing: The purchase price is a discount off the toy's regular retail price and is shown to you before you pay. It will never be less than what BurbleBox paid for the toy.
• You receive a new toy. Because our rental toys are shared between families, you do not keep the specific unit that has been in your kit. At your next scheduled pickup or swap, BurbleBox delivers a brand-new, unopened unit of each toy you purchased, and the used rental unit is returned with the rest of your kit. Ownership of the new unit passes to you on delivery.
• Payment: Payments are processed by our third-party payment provider. Sales tax may apply. A purchase is final once the new unit has been delivered to you; before delivery, you may contact us to cancel it for a full refund.
• Availability: A toy is only offered for purchase when BurbleBox has new, never-rented stock of that item. BurbleBox may limit quantities or decline a purchase.
• After purchase: Once you have received the new unit, that toy is yours. It is no longer part of your subscription — you have no obligation to return it, and BurbleBox's sanitization, inspection, normal-wear, and loss or damage terms no longer apply to it. Any manufacturer warranty passes to you. We will still forward any recall or safety notice we receive that affects the item.
• Safety and age-appropriateness: your responsibilities in Sections 4 and 5 — including continuous adult supervision and age-appropriate use — continue to apply to any toy you purchase. By completing the purchase, you confirm this toy is within the manufacturer-indicated age range for your child, consistent with Section 5.
• Liability: To the fullest extent permitted by California law, BurbleBox's total liability for any claim arising out of or related to a purchased toy is limited to the amount you paid for that toy. Section 14 otherwise applies.

13. Communications

By placing an order, you agree to receive transactional communications related to your account, deliveries, orders, returns, and customer support. These communications may be sent by email, text message, or other contact methods you provide.

14. Assumption of Risk & Limitation of Liability

You acknowledge and agree that:

• Play with physical toys carries inherent risk of injury, including but not limited to falls, impact injuries, and choking hazards for children outside the recommended age range.
• BurbleBox cannot guarantee against all possible injury arising from normal use of toys.
• You voluntarily assume all risks associated with your child's use of BurbleBox toys, provided BurbleBox has fulfilled its obligations under these terms.
• To the fullest extent permitted by law, BurbleBox and its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the service or rented or purchased items.
• BurbleBox's total liability for any claim shall not exceed the amount paid by the customer for the applicable order (or, for a purchased toy, the amount paid for that toy per Section 12).
• BurbleBox is not liable for injuries resulting from failure to supervise children during play, or from use of toys by children outside the recommended age range.

Nothing in these terms limits BurbleBox's liability for gross negligence, willful misconduct, or fraud, or for any liability that cannot be excluded under applicable California law.

15. Indemnification

You agree to indemnify, defend, and hold harmless BurbleBox LLC, its members, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these terms; (b) your misuse of any toy; (c) injury arising from use of toys by children outside the recommended age range or without adequate supervision; or (d) your failure to report damage, illness, or safety concerns as required by these terms.

16. Privacy

We collect your name, address, children's ages, and payment information solely to provide the service. We do not sell your data. See our full Privacy Policy at tryburblebox.com/privacy.

17. Governing Law & Disputes

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in San Mateo County, California. You consent to personal jurisdiction in those courts.

18. Referral Program (“Give $10, Get $10”)

BurbleBox may offer a referral program that lets existing customers share a personal referral link. The program is optional, and participating does not change the rental nature of your kit or any other part of these Terms.

• Referred friend’s discount. A new customer who places their first BurbleBox order through a valid referral link receives a fixed discount off that order (currently $10). The discount applies only to a genuinely first order, only within our delivery area, and only when no other coupon, gift card, or prepaid pass is applied to the same order. If another offer is on the order, the referral discount is not applied.
• Referrer’s credit. The referring customer receives account credit (currently $10) 7 days after the referred friend’s box has been delivered to them. Account credit is applied automatically toward a future BurbleBox order or a “Keep This Toy” purchase. It has no cash value, cannot be transferred or redeemed for cash, and expires 90 days after it is issued.
• Timing and cancellation. If the referred order is cancelled or refunded before the credit is released, the credit is not issued. Once a credit has been released, BurbleBox does not claw it back if the referred friend later cancels.
• Eligibility and abuse. A person may not use a referral link for their own order, and referrals between people in the same household or using the same payment card are not eligible. BurbleBox may withhold or void any discount or credit, and may remove a customer from the program, where it reasonably believes the program is being misused, including through self-referral, fake accounts or orders, resale of links or codes, or other abuse.
• Changes. The reward amounts and program rules in effect are shown on the Refer a Friend page and at checkout. BurbleBox may change the reward amounts, modify the rules, or suspend or end the program at any time. A change does not affect credit that has already been issued to your account.

19. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. The Terms in effect on the date you place a reservation govern that reservation through its return. If your kit is still active when we update these Terms, the Terms you originally agreed to continue to apply to that kit; the updated Terms apply to your next reservation.